Find every refund that violated your own policy.
Upload one file — 90 days of Shopify orders. We analyze every refund against your written policy and reveal exactly where money is leaking.
Your potential savings
$31,482
refunded outside your policy
out of $214,230 total refunded
$214,230
Total refunded
$31,482
Outside policy
22
Repeat refunders
$28,900
Est. recoverable
Built for high-growth Shopify brands — works with the stack you already run
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One file in. One number out.
No integration, no OAuth, no sales call. The audit runs on an export you can produce in 30 seconds from a menu you already know.
Upload one export
Your Shopify orders CSV — Admin → Orders → Export, 30 seconds. Optionally add helpdesk tickets for reason-level depth. Formats auto-detected.
Every refund gets checked
Each refund is matched to its ticket and tested against your written policy: limits, thresholds, credit-only reasons.
See the leak, in dollars
One report: what you refunded, what violated your own rules, who your serial refunders are, and the yearly run-rate.
Clarity that drives profit.
This is the exact report you get — every violated refund itemized, every serial refunder named, everything exportable.
Overview
$214,230
Total refunded
$31,482
Outside policy
22
Repeat refunders
$28,900
Est. recoverable
Top policy violations
| Reason | Refunded | Outside policy | Orders | % of total |
|---|---|---|---|---|
| Item not as described | $67,281 | $12,731 | 312 | 40.4% |
| Changed my mind | $48,910 | $8,920 | 278 | 28.3% |
| Found better price | $19,102 | $4,210 | 115 | 13.4% |
| Shipping too slow | $16,221 | $3,141 | 98 | 9.9% |
| Other | $11,345 | $2,480 | 67 | 8.0% |
Refunds over time
Total refunded Outside policy
Zero access. Zero retention.
An audit should not require trusting a stranger with your store. So it doesn't.
Processed in memory
Your CSVs are parsed, analyzed, and discarded in the same request. Nothing is written to disk.
We keep the numbers, not the data
Only the headline results of your audit are retained — never tickets, orders, or customer records.
No access to your accounts
The audit needs zero credentials. You export the files yourself; we never touch your Shopify or helpdesk.
The audit is free. Stopping the leak pays for itself.
The average mid-size brand we model leaks 6–20x the subscription price per year.
Leakage audit
Free
The report on this page, on your real data.
- 60-second report
- Every violated refund itemized
- Repeat refunder list
- No account, no credentials
Automation
$500/mo
Appease resolves routine refunds inside your policy, automatically.
- Refunds executed by your written policy
- One-tap Slack approvals for exceptions
- Serial-refunder protection
- Founding-partner pricing, locked